Upgrade your browser

Use the most recently released version of your browser to have the best experience with upgraded PeopleSoft applications. Every browser has some limitations -- see the Oracle Browser Compatibility Guide for details. 

Click here to learn how to upgrade your browsers.

Here are some of the known browser issues:

• Firefox and Chrome use rapid release update schedules and may experience anomalies until PeopleSoft adjusts for new versions. 
• PeopleSoft Applications may perform differently or exhibit different behavior between Internet Explorer, Chrome, Firefox, and Safari browsers. 
• PeopleSoft will work on Mobile browsers, but not all pages have been designed to respond to multiple screen sizes. 

Enhanced Support for The Upgrade

To support staff, faculty, and students through the PeopleSoft systems upgrade, we are developing easy-to-use Enhanced Support for existing structures and processes. So, the help contacts you use today are the same ones you will use after The Upgrade.

Here are some essential support groups:

• Advance Teams are “voice on the ground” teams comprised of workplace personnel supporting colleagues throughout The Upgrade.
• The Call Centers / Help Desks team prepares all centers with training and resources for a consistent user experience, ensuring issue tracking and resolution.
• The Training Teams provide educational resources and learning opportunities to support university-wide understanding of how to use the new systems.
• The Communication Teams share information with the University community through an array of channels before, during, and after The Upgrade.
• The Command Center will provide internal support to the call centers and help desks, analyze themes and trends, and will help prioritize issues across the Program.

Since upgrades this big usually have hiccups along the way, these teams are essential as we work through technical glitches, process confusion, and user dissatisfaction. Everyone will need to leverage their skills in flexibility, empathy, and patience!

OIT shifting resources to ESUP

(Edited 6/25 to correct/add list of names)

ESUP received some welcomed news from their partners in the Office of Information Technology (OIT). Additional resources are on their way to help the program. 

ESUP OIT team member Jim Nolan says the shift is necessary. “We have more complexity at this stage of our plan with the creation of many new environments...as things wind down on the production side and ramp up on the ESUP side, there will be a natural progression of staff to ESUP to perform this work and gradually transition to support the new systems.”

The following OIT staff joining the program include:

• Reporting - Alex Dean, Derek Widner, Fadwa Wazwaz, Lakshmi Meka, Suzanne Raph, and Joe Sullivan
• Provisioning - Cathy Erickson, Carol Singleton, and Michele Berner
• Infrastructure - Marianna Dobkina, Kim Laabs, Thomas Callaghan, Alec Abasov, and Dan Stout
• Application Development - John Colosey, Jake Gage, and Chris Crosby-Schmidt
• Testing - Todd Nielsen
• Enhanced User Support - Sarah Patterson
• Infrastructure - Clark Johnson
• Portal - Jordan Slominski

ESUP’s Executive Program Director Dennis Wenzel appreciated the extra hands. “Our ongoing partnership with OIT and the other University work streams is critical to ESUP’s success. We are pleased to welcome this talented group of UMN staff to our team.”