Here are some essential support groups:
![cyclical boxes of enhanced support areas (bullets)](https://gallery.mailchimp.com/5dd536ff7b9236fb36061b97a/images/c510af42-03f8-4597-99cf-0024535a6fc9.jpg)
- Advance Teams are “voice on the ground” teams comprised of workplace personnel supporting colleagues throughout The Upgrade.
- The Call Centers / Help Desks team prepares all centers with training and resources for a consistent user experience, ensuring issue tracking and resolution.
- The Training Teams provide educational resources and learning opportunities to support university-wide understanding of how to use the new systems.
- The Communication Teams share information with the University community through an array of channels before, during, and after The Upgrade.
- The Command Center will provide internal support to the call centers and help desks, analyze themes and trends, and will help prioritize issues across the Program.
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