Here are some essential support groups:
- Advance Teams are “voice on the ground” teams comprised of workplace personnel supporting colleagues throughout The Upgrade.
- The Call Centers / Help Desks team prepares all centers with training and resources for a consistent user experience, ensuring issue tracking and resolution.
- The Training Teams provide educational resources and learning opportunities to support university-wide understanding of how to use the new systems.
- The Communication Teams share information with the University community through an array of channels before, during, and after The Upgrade.
- The Command Center will provide internal support to the call centers and help desks, analyze themes and trends, and will help prioritize issues across the Program.