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Wednesday, December 17, 2014

How to Prepare for The Upgrade

Training & education

As The Upgrade nears, you will receive emails about training relevant to your role. Most training emails will be sent in January. You are encouraged to take training close to when you receive the emails.

All training information is accessible via the Upgrade Education page, some of which is available now. Since most training will be online, you can revisit it and retake it as many times as you want. (Training could not be developed until after the system was built and tested, so courses are still in development, prioritized by need and timing.)

Here are two trainings that many people will need to take:

  • Time and absence training will be available in early January. Employees who submit or approve hours or absences on paper must learn how to do these activities online.
  • People who use student systems (Campus Solutions) should take the Student Systems Upgrade Overview course, available now.
If you want to take additional training, consider your primary job responsibilities and, if needed, talk to your supervisor.

Know your support network

During The Upgrade, additional support will be provided to call centers/help desks. Plus, you can reach out to your Advance Team, “voice on the ground” personnel with advance tools and information who have graciously offered to support their areas during The Upgrade. 

Embrace change

Big systems implementations like these usually face technical issues and natural human resistance. Prepare for changes, be flexible, and exercise patience with your colleagues and the system. (See this TED Talk video on change.)

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