Sometimes your colleagues will not be able to access the new system pages. The most common cause for this problem will be un-cleared cache. This means that the computer is storing outdated snapshots of former web pages, and they need to be cleared out so the new pages can load.
Many times the fix is as simple as hitting the “Refresh” button. But if that doesn’t work, you can clear cache for a specific browser, and clear cookies too, by following the steps outlined in the online resources below.
How to Clear Cache and Cookies in Firefox
http://it.umn.edu/how-clear-cache-cookies-firefox
How to Clear Cache and Cookies in Safari
http://it.umn.edu/how-clear-cache-cookies-in-safari
How to Clear Cache and Cookies in Internet Explorer
http://it.umn.edu/how-clear-cache-cookies-internet
How to Clear Cache and Cookies in Chrome
http://it.umn.edu/how-clear-cache-cookies-chrome
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